United to advocate professionalism, integrity and growth for Michigan's green industry

MNLA E-Training, Project Plant

CUSTOMER CARE MANAGER


Walters Gardens Inc., located in Zeeland, MI, is a leading grower of perennial plants since 1946. We take great pride in the superior quality of our young plants and field grown products, diverse product selection, customer-focused staff, our extensive hybridizing program, and the ability to offer the best new introductions from around the world.  We are currently looking for a Customer Care Manager to oversee the staff and functions of our Customer Care department.

Essential duties include:
•    Analyze and organize order entry and all other office procedures.
•    Manage Customer Care team
•    Monitor and maximize productivity and efficiency of CCR's
•    Resolve customer concerns
•    Promote staff development and positive department morale
•    Implement and monitor calling campaigns
•    Maintain contact with customers and outside vendors as necessary.
•    Manage all Customer pick-up orders weekly.
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Qualified applicants must have demonstrated ability of:
•    Strong communication (both written and oral), motivational and organizational skills.  
•    The ability to maintain a high level of customer service
•    Be passionate about people and plants
•    Show positive initiative and self-motivation
•    Multi-task and manage multiple projects independently
•    Achieve in depth product knowledge
•    Work as a team with Customer Care Team, Product Directors and Managers and other company department managers
•    Solid understanding of, and applicable experience in, the perennial industry preferred
•    Working knowledge of various computer programs
•    Experience with sales campaigns

Resumes may be emailed to blo@waltersgardens.com.

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